Arthur Coghlan and Helen

Returns and Refunds Policy

We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the item:

• has a problem that would have stopped someone from buying the item if they had known about it
• is unsafe
• is significantly different from the sample or description
• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

Please keep your proof of purchase—e.g. your receipt.

Need help?

Contact us for questions related to refunds and returns. 

Office of Fair Trading – Qld Government